Help and FAQ

Progress and saves

Where is my progress stored? On your device. Neither game requires an account, which also means progress does not follow you to a new phone unless your device backup restores it.

I lost my progress. Check whether the game was reinstalled or the app data cleared, since that removes the local save. If it happened without either, email us with your device model and roughly when it happened and we will look into it.

Ads

Why are there ads? Both games are free. Advertising is what pays for building them.

Rewarded ads. Rewarded ads are always optional. If one fails to grant its reward, close and reopen the game before contacting us, since the reward is usually granted on the next launch.

Ad personalisation. You can change how ads are personalised in your device settings, under privacy and tracking on iOS or ads settings on Android.

Playing offline

Both games are playable without a connection. Ads and any online features will not load while you are offline, and the games are designed to keep working anyway.

Devices

iOS. Requires iOS 15.0 or later on iPhone, iPad and iPod touch, or macOS 12.0 or later on a Mac with Apple silicon.

Android. Available through Google Play. If the store says your device is incompatible, it usually means the Android version is below our minimum.

Reporting a bug

Email support@photontechs.com with the game name, your device and OS version, what you were doing when it happened, and a screenshot or recording if you can get one. That is almost always enough for us to reproduce it.

Privacy requests

To ask what data we hold about you, or to have it deleted, see the privacy policy or write to support@photontechs.com with the subject "Privacy request".